Tap the More option (three dots) and select Settings.Steps to turn off the Smart Call feature on your Samsung Galaxy S6 ![]() Before disabling it, make sure the numbers exist on your contact list. When you activate the Smart Call feature on your Samsung Galaxy S6, it will automatically block every number not listed on your contacts. Method 2: Turn off Smart Call on your Galaxy S6 Try to reach out to your carrier using another phone, email, live chat, etc. Perhaps their system is down or under maintenance. It may come from the provider you are using. Samsung Galaxy S6 calling issues do not always come from the phone itself, the WiFi, or the SIM card. You can also toggle the Airplane mode on and off. Make sure the Airplane mode is disabled.Before we go further, perform these quick troubleshooting steps: Perhaps you accidentally enabled the Airplane mode on your Galaxy S6, disabled WiFi, etc. If you have another phone around, place your SIM card on it and try to make a phone call on your Samsung Galaxy S6. Remove your SIM card and put it back in.Open Settings > Connections > Airplane mode. Sometimes, we accidentally enable that feature. Consider placing a call to a different number. ![]() Ensure you have an active mobile plan with your carrier and your signal is not weak (Reception). ![]() What To Do When You Can't Make or Receive Phone Calls on your Samsung Galaxy S6? Basic Troubleshooting If you can make calls but don't receive them, it’s probably because of a Do Not Disturb setting or Google services that might not be synced with your phone. You’ll need to figure out which one is the right solution for your specific problem.ĭepending on the specific issue with your Galaxy S6, several potential causes and solutions exist. There are different ways to troubleshoot your Samsung Galaxy S6 if it won’t make or receive calls. If you’re having trouble making or receiving calls on your Samsung Galaxy S6, it could be because of something as simple as a missing number or something more complex, like a software bug.
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